Established in 1986, the RTX Ombuds Program provides a confidential, independent, impartial and informal resource for employees and stakeholders to discuss workplace issues. While the Ombuds do not have the power to make decisions or change a formal decision on their own, they have a long-standing commitment to advocating for fairness and early resolution of concerns. The program serves employees and stakeholders throughout RTX’s global organization of more than 185,000 people. The Ombuds Program is not a reporting channel but can refer you to the proper reporting channel.
Ombuds help individuals navigate workplace challenges, reflect on difficult situations and explore options for resolution.
Guiding principles:
- Ethical commitment: Ombuds adhere to the International Ombuds Association Standards of Practice.
- Guided by values: Their work is guided by our values along with our Code of Conduct
Safety | Trust | Respect | Accountability | Collaboration | Innovation - Strict confidentiality: All communications are confidential unless there is an imminent risk of serious harm.
- Identifying trends: While maintaining confidentiality, the Ombuds track workplace trends, helping management to identify and address problems early. Through this work, the Ombuds support a respectful and collaborative workplace
Ombuds Can
- Listen and understand
- Help reframe and explore options
- Guide conversations
- Refer to RTX resources
- Identify how to raise concerns
- Facilitate informal resolutions
- Spot patterns and suggest improvements
Ombuds Cannot
- Serve as an official reporting channel
- Participate in formal investigations
- Replace formal resources
- Make binding decisions
- Advocate for individuals or groups
- Maintain detailed records
- Provide legal advice
You may use this system to begin a discussion about any work-related concern, except:
- Personal attacks or comments about others that lack business‑related facts or examples
- Issues covered by a collective bargaining agreement or other binding agreements, or restricted by applicable law
- Formal complaints that are submitted outside of RTX
- HR issues, policies, employment contracts, or working‑conditions concerns raised by employees of divested RTX businesses
Information submitted through this website is encrypted during transmission. Any identifiable case information will be permanently deleted within 30 days after the case is closed; however, anonymized or aggregated data may be retained for trend analysis.
Your initial submission will be responded to within two business days.
Warning: Do not include any technical, export-controlled, or classified information that may be subject to export control regulations of any country in your submission.
You may also contact the Ombuds Program toll-free at 800-871-9065. If you are calling from outside the United States, Canada, or Puerto Rico, please dial the AT&T Direct Access number to the United States first. A list of these numbers can be found at:
http://www.business.att.com/bt/access.jsp.
Privacy Notice Supplement
The Ombuds Program is subject to the Employee Privacy Notice for employees and the General Privacy Notice for all others. This Privacy Notice Supplement is additional, program-specific information.
Unless local law requires that you identify yourself, such as in France, all personal information you provide is entirely voluntary. If you must identify yourself, the only information that you will be required to provide is your name.
The personal information that you provide will only be used: (1) to resolve your inquiry; (2) with all identifying information removed and in an aggregate form, for statistical and reporting purposes; (3) in the case of the sale or transfer of some or all of the assets of RTX, to transition to a new owner; and (4) as may be required by law.
All personal information you provide is entirely voluntary, although as noted if you submit in France you must include a name. Once a case is closed in this system, all correspondence and personal information will be purged automatically after 30 days in order to preserve confidentiality.
Legal Notice
In jurisdictions where use of this site is restricted by local law or regulation, use of this site is voluntary and constitutes your consent to the collection, reporting and processing of the information you provide, with confidentiality maintained.